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Greater Pine Island 
Water Association, Inc.

The 
2020 Annual Drinking Water Quality Report 
is now available:

 

Sign up for Auto Pay

Mail payments to:

Pine Island Water Association
5281 Pine Island Rd
Bokeelia, FL 33922

Billing & Customer Service 

239-283-1071

 customerservice@pineislandwater.com

 

New Service Requests

239-283-1073

 membershipcoordinator@pineislandwater.com

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CYBER SECURITY GPIWA

      As a Water Utility, we are very aware of the various potential attacks on our infrastructure both cyber and physical. Although GPIWA is considered a small system that does not mean we have any less responsibility or commitment to our customers.

      As a Utility Member of the American Water Works Association, we are provided information that the public does not have access to for security threats. GPIWA through this membership then had access to other information issued as a joint situational report by the Federal Bureau of Investigation, Department of Homeland Security, US Secret Service, and the Pinellas County Sheriff’s Office. GPIWA has many of the tools in place that are recommended to mitigate threats. In this recent incident of the Pinellas County City of Oldsmar water treatment facility, we will state that we do not use TeamViewer remote access software.

      GPIWA reverse osmosis plant is controlled by SCADA, Supervisory Control & Data Acquisition. This control program is monitored by state certified operators. This control system is separated by a virtual private network (VPN). Without presenting all our security measures, no chemical dosing pumps are operated without supervision. Alarms are set at various set points such as low, high, and critical high. Some chemical pumping and resultant values in turn can cause a pump to ramp to zero percent or automatically shut down the plant completely.

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Emergencies

In case of an after-hours emergency, call our office at 239-283-1071

and your call will be forwarded to our answering service.

Our on-call distribution technician will be notified and dispatched as necessary.

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MISSION STATEMENT    

Our mission at GPIWA is to produce clean, safe drinking water that exceeds all regulated standards and strives to deliver all services as cost effectively as possible with our member's interests in mind.