Greater Pine Island Water Association Inc.
 
                      
        

Customer Service

 


Our Business Office is located at 5281 Pine Island Road about ½ mile east of the 4 way stop at Pine Island Center.  (At the intersection of Pine Island Road and Betsy Parkway)  Business Office Hours are Monday thru Friday – 8:30 AM – 4:30 PM.  The mailing address is 5281 Pine Island Road, Bokeelia, Florida  33922,   fax number is 239-283-7792.


The Business Office phone number is 239-283-1071 (24 hours a day!) and yes, our phones are still answered by real people, not by an automated answering system.  After office hours, we use an answering service to take your messages and call our personnel in the event of any problem.  The answering service can call in members of our field crew for after hours service calls (i.e. line breaks, water outages) but they cannot provide information on customer billing or other customer service items.  For some after hours services (i.e. turn on water after it had been shut off for non- payment) there may be an extra charge.  Please click on “Rate Schedule” below.

 


Billing Information


We bill on a cycle basis  three times a month.  Billing areas are Bokeelia - billed on the 10th of each month, Matlacha - billed on the 20th of each month,   and St. James City - billed on the 30th/31st of each month.  Bills are due when rendered and must be paid within 25 days after the due date to avoid a 10% penalty.


For our customer’s convenience, we have a bank style drive up window on the Betsy Parkway side of the building for payment of the water bills.  The window is open the same hours as the Business Office lobby – 8:30 AM to 4:30 PM.  Located next to the drive up window is an afterhours “drop box”.  Water bill payments can be deposited in this drop box but please do not deposit cash!  Please pay only by check or money order.


 


To contact customer service via email -  customerservice@pineislandwater.com

 



 Auto Pay



GPIWA offers an automatic bank draft service for conveniently paying your water bill, called "AutoPay".  All it takes is filling out a brief form authorizing us to automatically deduct your water bill from your checking account, along with a voided check, and that's it!   Every month, your water bill is paid on time, whether you are in town or not.  Never be late paying your water bill again!! Please call the office for details at 239-283-1071 and ask for "AutoPay".   Or click on “Auto Pay Form".

 

CLICK HERE FOR

Rate Schedule